General Information & Frequently Asked Questions
How far is it to the theme parks?
Windsor Hills Resort is just 5 minutes / 2 miles from Walt Disney World - the Windsor Hills Resort is the closest 5 star vacation rental community to Disney, there are just 2 traffic lights on the way. There is a back door / shortcut route following Sherberth Road that we provide to all of our guests, that takes you right into WDW by Animal Kingdom. Seaworld is 10 minutes away, Universal is about 15 minutes.
How do we handle the security / damage deposit?
7 days prior your arrival date, we will authorize $500 of credit on your credit card. Please note : This is NOT a charge. It is an authorization of credit. The authorization automatically expires two week after your departure date. It will not show up on your credit card bill unless there is damage to the house.
When will I receive my check-in document and key?
7 days prior your arrival date, we will email you the check-in information. Inside this email you will find a keyless entry code, an owner’s voucher (print prior to arrival and bring with you), directions, Wi-Fi password, security system code, and all other necessary information for check-in. We use a keyless entry system.
Guests will need to present the owner’s voucher to the security guard at the gate. The security guard will in turn provide you with a resort entrance pass for your car. Guests will need this resort entrance pass to enter/exit the resort and it is also your ticket to the resort facilities (pool, fitness room, etc). There is no additional check-in procedure; guests can go directly to the house.
What time is check-in & check-out?
Your home will be available for check-in on your day of arrival at 4:00 pm. Check-out is promptly at 10:00 am on your day of departure from Windsor Hills. Late checkouts without advance notification will incur a $250 late checkout fee.
Early check-ins or late check-outs
Early check-ins or late check-outs can be requested, and are subject to availability. All early check-ins or late check-outs are subject to no other reservations in the property at the time of your arrival/departure. As such, these will be tentatively booked, and confirmed only within the last 72 hours prior to your arrival/departure. It is the guest's responsibility to contact us within 72 hours of arrival to confirm availability.
What is required at check-out?
Upon check-out, it would be greatly appreciated if you would help our cleaning team by: 1) emptying trash cans and placing all trash in receptacles, the plastic bench seat located outside front door; 2) please load the dishwasher and start it; 3) please also place one load of towels in the washer and start it.
Guests are responsible for ensuring all windows and doors are locked upon check-out, and arming the security system when they leave the property.
What is the minimum night stay?
It depends on the season. Usually our 5 bedroom home has a 7 night minimum stay. Exception for gap dates. Email us and we will try to work with you.
If we have a problem with the home, what should we do?
We pride ourselves on the quality of our home and its amenities, but we do recognize that sometimes things beyond our control can occur. In the unlikely event of a problem, our property management company is available 7 days a week to assist you. They will attempt to resolve the problem within 24 hours, but in some instances specialized professional attention may be required, and these incidents will be resolved as quickly as possible.
Are the kitchens fully Equipped?
Our home is fully equipped with everything you'll need, including a refrigerator, freezer, oven, range, microwave and dishwasher. Additionally, we provide toasters, coffee makers, blenders, slow cooker, cookware, dishes, glasses and utensils.
Is there a washer and dryer?
Property comes complete with a washer and dryer, iron and ironing board right in the home!
Are there any additional options?
A common question or request is for a BBQ Grill. We do not provide Gas BBQs in our homes due to the problems involved in keeping them clean and stocked with propane, however, we do provide a large outdoor electric grill for our guests to use free of charge on the condition that guests clean afterward.
If you prefer a Gas BBQ Grill, our management can provide one for $70 per week, ( no need to clean). Simply email or call us if want to reserve one.
Gas BBQs Grill must never be used inside the pool area / screened in lanai, this is a $1500 offense in Florida if caught by the police (and serious fire danger)!
Is there a pool fence and pool safety equipment?
Our home is equipped with a pool fence. The patio is has two types of lock on the patio door, it is very hard for toddlers to reach.
Are there any pool toys?
Maybe, every time we visit the house we leave pool toys, but they tend to wear out quickly. Previous guests might also leave some after their stay, but we do not advertising that we provide pool toys. Each house does have one or two air pumps (electric and manual type located in laundry room) if guests wish to bring their own pool toys.
Is there any baby equipment?
We provide both Portable Crib and Pack & Play and 2-3 strollers per house. Usually a Full/Mid size and Umbrella Type). Other equipments such as Gates, High Chair, Stool in bathroom for kids to reach the sink and brush their teeth. We also provide booster seat for older kids. We are not allowed to provide car seat due to liability issues.
What are some other features of our vacation home?
Our Home comes complete with luxury furnishing to help make your holiday memorable and carefree!
Check out our property amenities on our HOME AMENITIES or FEATURES OF PRINCE ANDRE'W’S CASLTE page.
Is there anything that is not provided?
We do not provide items like coffee, tea, or any type of consumables or food, as people’s taste vary from person-person. Florida law forbids any open box food item in rentals. You should expect to find the refrigerator empty and clean upon arrival. The cleaning company removes any such items left behind as each guest leaves the unit (this is the common practice in Florida).
What do I need to bring with me on my holiday?
We provide only a “starter” quantity of hand soap and toilet tissue. Personal items like toothpaste, bath soaps, shampoo, etc. are not provided for hygiene reasons. Also, smaller consumable items like dishwashing soap, laundry detergent, dishwasher detergent, paper towels, trash bags, etc. are also not provided.
Our home is self-catering. We provide only a starter quantity of items such as small soap, toilet paper (2 per bathroom), dishwasher detergent, laundry detergent and 1 roll of paper towels). We suggest you pack (or buy when you get here) personal toiletry items such as shampoo, soap, toothpaste, a few kitchen size trash bags and kitchen paper towels. Don't forget sun screen lotion, sun glasses and hats.
Do you allow pets?
Destination DisneyVacation Homes has a strict NO PET policy. Those found to be in violation of this policy will be subject to a minimum $500 fee plus cleaning costs.
Are the homes non-smoking?
We are pleased to inform you that all homes have a strict no-smoking policy. Guests are permitted however to smoke on the screen enclosed balcony, or outside the property areas (please make sure the door and windows are closed). Those found to be in violation of the smoking policy will be subject to a $500 fee.
Are the properties cleaned daily?
The house undergo’s a regimented cleaning process prior to and after your stay; however during your stay, our cleaning crew does not enter your vacation home. Guests are not required to clean the property themselves, however cleaning supplies such as a vacuum, mop, and broom are provided to cover any mid-stay spills or other such occurrences. At a guest's request, a mid-stay clean can be arranged for a standard cleaning fee.